Technical Support Engineer

Technical Support Engineer at Komprise

Location: Bangalore | Employment Type: Full-time

Company Overview: Komprise is an enterprise SaaS specializing in analytics-driven unstructured data management. Komprise founders started the company to address a gap in innovation for managing massively growing volumes of unstructured data which was creating complexity and stretching IT budgets from the endless need to buy more storage. Komprise Intelligent Data Management is one platform to analyse, move and manage unstructured data. We work with large enterprises across many sectors so they can optimize storage and backup costs, automate AI data workflows, reduce compliance and security risks and gain greater value from file and object data. We are looking for an experienced Technical Support engineers. We are looking for someone who is bright, passionate, wants to work on something new and disruptive and who enjoys a dynamic environment where they can make an impact.

Job Summary: We’re seeking a passionate, experienced Technical Support Engineer to deliver exceptional enterprise-level support. This role goes beyond traditional support – it’s an opportunity to shape product direction, collaborate with industry-leading partners, and work with cutting-edge technology in data management. If you thrive in a dynamic environment, take pride in helping customers succeed, and want to make a measurable impact, we want to hear from you.

Key Responsibilities:
• Customer Advisory: Serve as a trusted advisor to Komprise customers by delivering expert-level support with professionalism and urgency.
• Issue Resolution: Troubleshoot and resolve complex technical issues across Linux, networking, NFS/SMB protocols, and Windows Active Directory.
• Reproduction & Collaboration: Reproduce customer environments to isolate issues, create bug reports, and collaborate with engineering teams to drive resolutions.
• Documentation & Community Engagement: Contribute to support documentation and participate in forums and online communities to assist users in real time.
• Product Knowledge: Stay up-to-date on Komprise features and architecture, and provide feedback to shape future releases.
• Mentorship & Team Collaboration: Mentor junior team members and foster a collaborative team environment.
• Customer-Driven Product Influence: Engage with Product Management and Engineering to influence the roadmap based on customer insights.
Qualifications
• Experience: At least 5+ years in a Technical Support role, supporting enterprise software or SaaS products.
• Technical Expertise: Strong problem-solving skills and technical expertise in Linux, networking, NFS/SMB protocols, and Active Directory.
• Communication Skills: Excellent verbal and written communication skills, with the ability to simplify complex topics.
• Work Environment Adaptability: Comfortable working in a fast-paced, agile environment with frequent product updates.
• Scripting Skills: Scripting experience in Shell or Python (a strong plus).
• Educational Background: Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
• Personality Traits: Outgoing personality with a passion for helping customers and collaborating with partners.
• Additional Skills (Bonus): Experience with VMware, cloud platforms (AWS, Azure, GCP, IBM Cloud), or hybrid storage environments.

Why Join Us?
• Make an impact in a fast-growing tech company where your voice matters
• Work on innovative data management solutions with a passionate, tight-knit team
• Enjoy a culture that values curiosity, continuous learning, and customer success

How to Apply: Submit your resume and a cover letter highlighting your relevant experience and why you’d be a great fit for this role to: india_careers@komprise.com.